Guest Services

We want to make sure that the little things make a big difference during your stay and that you will find happy surprises at Pacific Gateway Hotel at Vancouver Airport. Our services are thoughtfully provided to ensure effortless convenience during your stay.

Vancouver Airport Shuttle
As the closest Vancouver Airport hotel with a free shuttle, we provide transportation to and from every 20 minutes - 24 hours a day, seven days a week. Click here for more information about our YVR Airport shuttle. No reservation required, just hop on!

Parking Rates
Overnight Guests: $19
Metres Available for Day Parking
Don't want to pay for parking? We don't blame you. Book our Park. Stay. Go. promotion! 

Drive a Tesla vehicle? We have 2 Charging Connectors for Tesla owners, up to 64A.

Wi-Fi Access
We want you to stay connected! Complimentary high speed Wi-Fi access is available in your guestroom and throughout our hotel for your convenience. 

Check-In, Check-Out & Room Guarantee
Your guestroom is guaranteed by a credit card with Check-In at 3:00 pm and Check-Out at 12:00 pm (noon). Late check-out times are available for a fee. Upon your arrival, let us know if we can help to personalize your stay and make it even more comfortable. 

McArthurGlen Designer Outlets Shuttle

Your designer shopping experience is only minutes away. Shuttle service is available daily at 12:00pm, 2:00pm, 5:00 pm, and 7:00pm. Reservations are required, please see the Concierge to book your ride. 

iPrefer Loyalty

Earn points and perks during your stay that apply to 600+ hotels worldwide. Click here to find out how easy it is.

Business Centre
Travelling on business? Our fully-equipped, self-service Business Centre allows you to complete your on-the-go work. Click here to see what our Business Centre offers. 

Pool & Fitness Centre
Stay active during your stay! Connect with your mind and body using our 24/7 Fitness Centre and our seasonal, outdoor pool. For more information on the fitness experience, click here

Pet Policy
We know how hard it is to leave your pet behind - now, you don't have to! We are pleased to welcome you and your pet. To view our Pet Policy & Guidelines, click here.

Dry Cleaning & Laundry
Overnight dry cleaning and laundry services are available for your convenience. 

Gift Shop 

Located at the end of the corridor on the Hotel lobby level, the Gift Shop includes your necessities, snacks and drinks, and souvenirs. Open daily from 7:00am to 11:00pm. Holiday hours: 7:00am to 11:00am, 5:00pm to 10:00pm.

Gift Cards

Give a gift that keeps on giving! Pacific Gateway Hotel Gift Cards are accepted for accomodation, dining, and other hotel amenities. To order or register your card, please contact our Front Desk.

Bike Rentals
Explore the city limits of Richmond, on 2 wheels! Bike rentals are available from May 15 - October 15 at the following pricing options:

  • $7 per hour
  • $20 half day (4 hours)
  • $25 full day (dawn to dusk)

Prices are subject to taxes. Helmets are provided. To rent a bike, please visit our Bell Desk.

Other Services

  • Concierge
  • Luggage Assistance
  • Multi-Lingual Staff
  • Airline Self-Check In Kiosks
  • ATM Machine
  • Safety Deposit Boxes at the Front Desk
  • Vending & Ice Machines

Restaurant Hours of Operation

Pier 73 Restaurant
Open daily, 11:00 am to 12:00 am (midnight)

Lobby Bar
Open Tuesday-Saturday, 4pm to late

Hemisphere North
Open daily, 6:00 am to 11:00 am

Coffee Bar
Open daily, 5:00am - 12:30pm